Frequently Asked Questions

When does coverage begin?

Coverage begins 30 days from enrollment and receipt of applicable contract fees. Covered items must be in good working order at time of activation and claims can be placed only after 30-day waiting period. We reserve the right to waive the 30-day grace period so long as you provide proof or prior coverage, showing no lapse of coverage, from another home warranty provider. Waiving of the 30-day waiting period is at the sole discretion of ServicePlus.

What is a home warranty plan?

A ServicePlus home warranty is a service contract that provides repair or replacement of your homes covered major systems and appliances that fail due to normal wear and tear. The contract covers things like your A/C system, refrigerator, oven and water heater. If we can’t fix something, we’ll replace it – or provide an alternative solution. Certain limitations and exclusions apply.**

What happens if a covered system or appliance can not be repaired?

If the unit can not be fixed, then we will replace the unit subject to the terms, conditions, and limitations set forth in your service agreement. ServicePlus reserves the right to offer cash back in lieu of repair or replacement in the amount of our actual cost, which at times may be less than retail, to repair or replace any covered system, component, or appliance. Please be sure to read your contract carefully.

Is there a limit on the number of claims I can place?

There is no limit on the number of times you can request service. There are monetary limits on coverage as set forth in your service agreement.

Is there a fee to transfer a policy?

No. There is no fee to transfer your home warranty.

Is everything in my home covered by the warranty?

A ServicePlus service contract covers the repair or replacement of many well maintained system and appliance breakdowns, but not necessarily the entire system or appliance. Terms and conditions apply. Please refer to contract for limitations and specifics on response times. Covered items must be in good working order at time of activation and dollar amount caps may apply. Non-covered and incidental charges may apply to certain repairs and replacements.

How much does a ServicePlus Home Warranty cost?

Plans, coverage, and pricing varies state to state. You can Get a Quote online or call our representatives at 1-800-545-0402. Coverage is not available in CA and NV.

How do you rate and monitor your service contractors?

We have an extensive network of service contractors, which are local, licensed and insured if applicable. Technicians are monitored and graded on their performance through our customer satisfaction survey program.

How do I transfer my policy to a new homeowner?

If your covered property is sold during the term of the contract, simply notify us of the change in ownership and submit the name of the new owner by calling 1-800-545-0402. You may transfer the home warranty at any time.

How do I place a claim for service?

Placing a claim is easy! Simply call our Claims Department at 1-800-545-0402 or file your claim online at https://myaccount.servicepluswarranty.com.