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With e-automate, I now know how profitable my service contracts are and how well my technicians are performing. Scott Diamond
President
Mountainland Business Solutions
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Training Academy
The key to increased profitability is increased productivity.
You know this. In fact, increasing your productivity was probably one of the major reasons you purchased your e-automate system. But e-automate is only as powerful as the users operating it. Lack of training can be one of the biggest barriers to increased productivity.
You didn’t buy your e-automate system to have it only 50 percent utilized. That’s why e-automate has created the e-ssentials™ training program.
Here are the details:
Operational e-ssentials™ is a four day training course held at a Digital Gateway training center or offered at regional locations.
Operational e-ssentials™ covers every operational aspect of your e-automate system including the latest releases.
This training is ideal for new employees and users of e-automate. Note: Operational e-ssentials™ is not ideal for users who already understand the e-automate system.
Advanced e-ssentials™ is a two day course held at a Digital Gateway training center.
Advanced e-ssentials™ covers administrative setup and accounting aspects of your e-automate system.
These courses are taught by seasoned Business Improvement Consultants.
For scheduled course offerings see the training schedule.
Comfortable accommodations can be recommended near the training center.
This is the chance for your employees to learn your e-automate system inside and out, allowing you the maximum benefits your investment has to offer. Companies with e-automate Certified Professionals operating the system are sure to see productivity — and consequently, profitability — increase dramatically and rapidly.
Academy Policies
Customers not on an Academy Training plan are required to have a credit card for web course registration and payment.
A credit card is required for Gold course registration.
Registered participants for Gold Academy courses that cancel within 16 days of the course start date are assessed a $300 cancellation fee per cancelled participant. See the Calendar for specific dates.
Registered participants for Gold Academy courses that do not show up for a class in which they are registered are assessed $300 per day their seat is not occupied.
Digital Gateway Academy Instructors and Customer Care Representatives do not provide software or hardware assistance for non-Digital Gateway provided laptops at Gold regional training courses.
Personal laptops brought to regional training must comply with Regional Training Laptop requirements. Click here for requirements. Click here for Getting Started and here for e-automate System Requirements.
All courses must be paid for with a credit card.
If fewer than two clients are signed up for the course on the Registration Deadline, Digital Gateway reserves the right to offer remote electronic training sessions in lieu of the on-site course.
Digital Gateway Academy Training plan holders have priority registration.
Academy Course Registration
Digital Gateway offers a variety of online and instructor led courses every month. See the Academy Training Calendar for instructor led courses and the Web Based Training Schedule for Silver courses. To register for a course, contact the Training Registrar at 866-DGateway (342.8392) option 3 or email train@digitalgateway.com.
- You can register for any Academy course by email if you have a credit card on file with Digital Gateway.
- Customers without credit cards on file are required to register by phone.
- Once registered for all courses, you will receive an email confirming the course date, time and your position in the course.
- Silver course attendees receive an email the day before the course, outlining instructions for the conference call, course password, and course login.
- Gold course attendees, approximately one month prior to the course start date receive an email containing lodging suggestions, maps, and a class agenda.
- Platinum courses are scheduled via email.
- Titanium courses are scheduled through your Implementation Consultant.
If you would like to get a head start on your lodging accommodations for courses in American Fork, we recommend the Hampton Inn and Suites in Orem Utah at 851 West 1250 South Orem, UT. For reservations, call (801) 426-8500. This hotel is reasonably close to our training facilities.
Salt Lake City International (SLC) in Salt Lake City is the closest airport to our American Fork, UT facility and Hartsfield-Jackson Atlanta International Airport (ATL) is the closest to the training facility in Duluth, GA.
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