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ServicePlus Features
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With e-automate, I now know how profitable my service contracts are and how well my technicians are performing.

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President
Mountainland Business Solutions



General ServicePlus System Features

System-Wide
  • Queries are available as a front-end to all components in ServicePlus. User queries can be archived and stored in both system-wide and user-specific desktops.
  • Most queries and list boxes in query windows support wild card searches on key fields.
  • All components are fully integrated, ensuring sharing of information between departments and functions.
  • All components are fed by core tables including equipment, company, etc, ensuring that all information is readily available and reducing duplication of systems.
  • ServicePlus Enterprise: multi-branch, multi-division, multi-department, multi-profit center.
  • All components have an integrated, user-definable forms generator.
  • Event logs for events and documents - record event, user ID, date and time for material changes.
  • Notepads for all key documents record public and private notes by user ID, date and time. Private notes can be print-suppressed.
  • Notices with priority-driven acknowledgment and behavior settings can be system or user defined to transmit vital information to system users.
  • Unlimited number of warehouse locations, multi-warehouse processing.
  • User and system defined work order, job, call and assignment states; system defined contract, invoice and item states.
  • 3 user defined fields (1 searchable) per equipment record, company record, call record, work order record, job record, contract record, contract detail record, master item record, RMA record and purchase order record.
  • Unlimited extended user defined fields (UDF) per equipment record, site record, make / model record and purchase order record.
  • General workflow definition in System Manager is supported by individual process and business rule workflow definitions in each component.
  • Full, bi-directional integration across all components, even at the process level: Logbook, Inventory, Purchasing, Logistics, Invoicing, Shipping, Dispatch and Contracts.
Security and User Profiles
ServicePlus offers a group / function-based security facility which allows access and restriction definition at the module and activity levels. The user profile facility provides for a definition of the ServicePlus user's desktop in terms of component and tab visibility, thus allowing tailored, simplified user interfaces.

Crystal Reports
This popular report writer has earned a reputation as easy to use, flexible and reliable. The Crystal Reports engine is used within ServicePlus to generate standard reports, and the complete version of Crystal can be purchased (from a local reseller) by those users wanting custom reporting capabilities. Capabilities include: full Windows printer and font support, built-in graphics, boxes, line drawing and color, multi-pass reporting for complex calculations, unlimited sorting and grouping, and over 100 built-in functions and query operators. Reports are quickly and easily exported to a wide variety of spreadsheet, graphics, text and database applications.

Windows 2000 / NT Standards
In the design of ServicePlus, ServicePlus Corporation capitalized on existing Microsoft libraries and standards to deliver a product that is compatible with other 32 bit-Microsoft products and inherits NT's open systems architecture. ServicePlus is one of a handful of commercial NT applications that has been awarded the "Designed For Microsoft Windows 2000 / Windows NT" certification.

Database Support
ServicePlus is supported on the Microsoft SQL Server and Oracle platforms, and is fully compliant with Microsoft Corporation's ODBC standards.