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ServicePlus Features
Testimonials
e-automate is the best decision we could have made for our business software. We shopped the market and kept comparing the rest to e-automate. Everything real time is one of the best features and if there is an OOPS there is an easy UN-OOPS. I am very pleased with the support and the online help. I would recommend e-automate to any user.

Dick Spooner
Owner
Inserve, Inc.


Self-service via the Internet provides a vital link from your service operation to your customers. Customers want the ability to create their own service calls, and to review their own equipment lists and history. Service providers looking for ways to improve customer satisfaction find that enabling customers to perform these functions contributes to the partnership that they are developing.

e-service - A self-service web-based application that allows your customers to: request service, query information about current and historical activity, review details about their equipment, and check retail prices and availability from your inventory.
  • Provide 24x7 access to real-time service information over the Internet through Internet Explorer or Netscape Navigator.
  • Display your company contact information and logo (with hyperlinks) on the e-service browser interface.
  • Establish the security profile for each customer. The security profile includes: passwords and view options (job history, job details, public notes, equipment history, warranty, other sites within the same company, inventory).
  • Create a security profile that defines guest access privileges. Guests can view the status of a job, and view quantity and retail prices of inventory items.
  • Authentication log tracks successful and unsuccessful logins, allowing you to monitor activity.
Workflow - Determines behavior for creating jobs and on-site calls.